Conditions

The information contained in this publication has been checked to guarantee that it is correct at the time of publication. However, fares, itineraries, and hotels are subject to change without notice, so please consider the data presented here for informational purposes only. Data will be confirmed once the booking request is made.

Deposit Requirement: To confirm bookings, the customer is required to pay a minimum deposit of 20% of the total price of the contracted services. Inscription in any of our programs implies acceptance of these conditions.

Please check with your nearest Venezuelan embassy or consulate regarding visa requirements prior to entering the country. HotDestinations cannot process or obtain a visa on your behalf; however, upon request, we can issue an official letter stating that you are visiting the country for tourism purposes alongside your itinerary details.

It is the customer's sole responsibility to obtain adequate personal travel insurance prior to departure. Coverage should include personal accidents, medical and repatriation expenses, loss of personal belongings, trip cancellation, and itinerary alterations.

HotDestinations prices do NOT include insurance or coverage for these events. The customer must assume any loss of services and NO-SHOW fees incurred as a result of such incidents.

Upon making reservations, domestic airlines give a strict 24-hour limit to purchase tickets.

• Tickets are strictly non-refundable.
• Once purchased, there is no refund in case of cancellation.
• Any date changes may incur additional fees.
• Name changes are not permitted.

Any cancellation requested by the customer must be notified by email as soon as possible. Formal penalties apply depending on the type of service booked:

• Transfers & Excursions: 50% penalty if cancelled within 72 hours prior. Full payment (100%) charged as No-Show at scheduled entrance time.
• Hotels: 1 room-night fee within 72 hours prior. Full stay charged as No-Show at scheduled entrance time.
• Lodges: 100% penalty after the deadline of 72 hours prior to entrance.
• Charter Flights: 50% penalty if cancelled within 15 days prior. 100% penalty within 72 hours of departure.

Refund Claims: All refund requests must be submitted by the customer to HotDestinations no later than 30 days after completion of the contracted services, providing evidence of the claim made at the destination. The client will be informed accordingly of the refund amount authorized by the local supplier. Unused services voluntarily will not be refunded.

Interrupted Travel: Any travel interrupted or cancelled—and any services not consumed—by decision of the customer for whatever reason must be assumed by the customer. HotDestinations is not obliged to issue refunds.

HotDestinations will do its best to minimize the effects of matters outside its control, but cannot accept liability for events including political disputes, industrial action, refusal of visas, border closures, unforeseeable climatic events, epidemics, pandemics, and delayed or cancelled flights. HotDestinations reserves the right to change, modify, rebook, or cancel a trip due to defined force majeure events.

Nature and adventure travel inherently requires traveling in remote areas with difficult terrain. While every precaution is taken to ensure passenger comfort and safety, these trips involve inherent risks.

By participating in our tours, you acknowledge these conditions, risks, and accommodation/activity standards. You agree that HotDestinations, its staff, and sub-contractors cannot be held liable for any accident, illness, injury, or loss arising from these inherent risks.

Travel Documents: It is the sole responsibility of the CLIENT to hold valid passports and required visas. Omission of proper documentation results in loss of reimbursement rights. Entrance refusal by border authorities must be accepted by the client.

Luggage Risk: Luggage and personal effects travel at the customer’s risk. Under no circumstances will HotDestinations or external operators be responsible for loss or damage.

Schedules: Standard check-in time is 15:00 and check-out is 12:00 noon. Any schedule changes must be requested in writing and are subject to hotel policy (additional charges may apply).

Prices: Quoted per person (Pax) based on current rates/exchange rates. Prices become definite only upon invoice issuance. Should the number of participants decrease, package prices per person will be recalculated accordingly.

HotDestinations acts purely as an intermediary between customers and local suppliers (transport, lodging, activities) and assumes no liability for:

• Loss, damage, or injury caused by civil commotion, strikes, government acts, bad weather, or force majeure.
• Necessary itinerary changes made in the interest of passenger safety, comfort, or due to flight changes/natural barriers. Additional expenses incurred will be borne by the travellers.
• Unexpected airline flight modifications (tickets represent a direct contract between the passenger and the airline).